Job Description
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Location:
Burnaby, BC, CA, V5G 1J9
Jobs by Category: Operations
Job Function: Finance
Status: Full Time
Schedule: Regular
Description
Join Our Team
The CSD Partner Management team is a highly engaged, data-driven, and consistently successful group responsible for developing and executing strategies that maximize value from outsourced residential field services nationwide. We manage partnerships end-to-end, including executive-level relationship management, contract management, budget accountability, labor strategy, quality and escalation management, invoicing, and continuous operational and financial improvements.
We balance advocacy for our customers, financials, and external partners by developing strategic outsourcing partnerships.
The Impact You’ll Make and What We’ll Accomplish Together
As a Billing Analyst II, you will play a crucial role in the CSD Partner Management team. You will be responsible for various duties that ensure accurate billing processes and partner financial reporting, contributing to total spending accuracy and budget management.
Responsibilities
- Provide billing expertise and complex support/analysis for billing issues, including resolution, testing, implementation, and communication
- Interpret data, analyze results using effective techniques, and provide ongoing reports
- Identify, analyze, and interpret trends or patterns in complex data sets
- Manage and prioritize invoice-auditing initiatives, track new ideas, and allocate time based on opportunity size
- Communicate with partners to resolve billing disputes or irregularities
- Maintain professional relationships and act as a liaison to external partners
- Interpret contracts to ensure accurate billing process implementation
- Work with management to prioritize business and information needs
- Identify and define new process improvement opportunities
- Support ongoing team projects
- Manage and verify data conversions
- Maintain, create, and evolve automated processes
- Respond to ad-hoc requests as needed
Qualifications
You’re the Missing Piece of the Puzzle
- 3-5 years of progressive responsibilities in billing management or experience working with large data sets or equivalent
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Excellent verbal and written communication skills, with the ability to translate between technical and business terminology
- Demonstrated organizational skills, including the ability to plan, coordinate, implement, and monitor multiple activities and meet tight deadlines
- Strong interpersonal skills with the ability to foster good working relationships within and across business units and external partners
- Advanced proficiency in Excel
- Experience working with billing and finance teams is an asset
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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