Job Description
We are hiring a Bilingual Warranty Administrator for an agricultural and construction machinery manufacturer in Pickering, Ontario!Reporting to the Warranty Manager, you will manage dealer inquiries and warranty claims. Additionally, you will train staff on the use of warranty products, policies, and improved efficiency in submitting claims.Responsibilities:Dispute resolution with dealersDevelopment, editing, and improvement of company policies and proceduresManagement of the initial stage of dealer inquiries regarding warranty-related topics (phone and email)Processing and adjudication of warranty claims from dealer submission to resolution, including French to English translation when necessaryManagement of the dealer claim appeal processTraining dealer staff on the use of the warranty system, policies, and improved efficiency in submitting claimsDealer training: developing written directions, verbal instructions, and conducting digital broadcastsProvision of timely reports and analysis of warranty dataMaintenance of the warranty handbookIdentification and suggestion of improvements to the warranty system and processIdentification of potential quality concerns from warranty claimsAdministration of dealer auditingNote: This location is not accessible by public transit. Access to a personal vehicle is required.Requirements:College Diploma or University Degree in BusinessExperience in a technical or related fieldMinimum 3 years’ experience in a warranty administration environment or roleFamiliarity with agricultural and/or construction equipmentProficiency in creating reports using Excel, Power BI, SalesforcePay:$70,000 – $75,000 + 14% bonus, extensive benefits package7% RRSP matchingUplifting, team-focused environmentSafe and free parkingOn-site GymHot cafeteria with food options and complimentary teas, coffees, lattes, etc.Prayer room, if requiredAPPLY BELOW!It’s easy! Fill in your phone number, email, and attach your resume. Our recruiters will get back to you as soon as they can.You could be working as soon as tomorrow!