Job Description
Bilingual Technical Help Desk Specialist (SP/ENG) x 2
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:• 2 Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) -• 1-2 Years Customer Service Experience• 1-3 years of browser troubleshooting practices• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Soft Skills:• Strong Verbal and written communication skills,• problem solving skills,• customer service• empathy, finesse and interpersonal skills.•High ability to work independently and manage one’s time.
Education:
College/University in related field preferred but not required
Best vs Avg Candidate:
Strong technical helpdesk experience with strong language proficiency.