Job Description
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Bilingual Team Manager – Community Support Services
EMPLOYER: Western Ottawa Community Resource Centre
JOB DESCRIPTION:
SCOPE OF POSITION
The Team Manager of Community Support Services (CSS) program is responsible and accountable for the coordination and implementation of programs that support older adults and adults with disabilities; ensuring ongoing development, service delivery and evaluation within the framework of the WOCRC philosophy and strategic direction.
CSS programs are delivered in a variety of locations around the west end of Ottawa. The Team Manager will provide supervision at the place of program delivery The Team Manager is a member of the management team and handles all aspects of staff management and administration for the CSS teams. The Team Manager collaborates with other WOCRC Team Managers to integrate services using a cross functional lens to increase care coordination to clients across the Centre. The Team Manager collaborates with external groups/agencies in order to ensure effective and comprehensive service delivery and to represent WOCRC in groups and coalitions that address the broad determinants of health.
Western Ottawa Community Resource Centre operates under the following guiding beliefs:
Empowerment Equity Partnership Innovation
QUALIFICATIONS
- Excellent relationship building skills
- Demonstrated ability to work independently in remote locations
- Demonstrated conflict management and resolution skills
- Ability to develop and implement programs using an inter-disciplinary collaborative approach
- Demonstrated ability to work in a multi-cultural, multi-disciplinary team environment
- Demonstrated ability to work within an Equity inclusion framework
- Demonstrated commitment to and knowledge of community-based model of intervention;
- Knowledge of social services delivery in Ottawa;
- Strong organizational skill due to the multiple locations this position is highly mobile.
Education and Experience:
- Masters or Undergraduate degree in Social Work, Health Administration, health or social sciences or an equivalent combination of education and significant related experience.
- Minimum of five (5) years management experience managing a multi-disciplinary team including supervision of staff;
- Experience working with older adults and adults with disabilities
- Demonstrated commitment to and knowledge of community-based model of health service provision and feminist principles;
- Knowledge of the Home and Community Care Act
- Knowledge of health and social services delivery in Ottawa and the broader Champlain region;
- Knowledge of general management principles, including financial and human resource management;
- Program development and evaluation experience;
- Strong planning, decision-making, leadership and organizational skills;
- Demonstrated ability to identify and serve the needs of diverse communities;
- Excellent written and verbal communication skills;
- Promoter of team work;
- Proven conflict resolution skills;
- Knowledge and experience working with volunteers;
- Demonstrated flexibility and effectiveness with a rapidly changing environment, short deadlines and multiple programs’ consumer needs.
Language:
- Ability to communicate fluently in English, spoken and written is required
- Ability to communicate fluently in French, spoken and written is required, to the following levels:
- Oral Expression and Comprehension: Advanced plus
- Reading Comprehension: Advanced plus
- Written expression: Intermediate plus
- Other languages reflective of the community we serve are an asset.
Other:
- Valid driver’s license and access to a vehicle required, including $2 million in liability insurance
- Due to the multiple locations of service delivery this position is highly mobile, and the expectation is that the Manager will be working from these sites on a regular basis.
SALARY RANGE:
- Starting Salary is $68,741.13
Please submit your application by July 9 at midnight via our ADP Career Centre, at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1eac3bbd-e0f8-4f7a-9ef6-5e1292fade30&ccId=19000101_000001&jobId=335481&source=CC2&lang=en_CA.
Please submit all other questions to careers@wocrc.ca - please note that applications submitted via email will not be considered.
Janice Weir,
People Services Manager,
Western Ottawa Community Resource Centre,
2 MacNeil Court, Kanata, ON, K2L 4H7
WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.
Due to the volume of resumés received, only those applicants selected for an interview will be contacted. No phone calls please.
DESCRIPTION DU POSTE
SSC programs are offered in many locations around Ottawa, with the team manager responsible for oversight where they are provided. He or she is part of the leadership team and is responsible for all aspects of personnel management and administration for SSC teams. The team manager works closely with his or her counterparts at the WOCRC to integrate services from a cross-functional perspective, with a view to improving the coordination of care and services offered to clients throughout the Center.
Autonomisation Équité Partenariat Innovation
QUALIFICATIONS
Langues
START DATE: 07/16/2021
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Community Employment Resource Centre
for Kanata and West-Ottawa
613-828-2123
info@cercottawa.ca
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