Job Description
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list. Bayshore Specialty Rx is a division of Bayshore HealthCare.
JOB SUMMARY:
Reporting to the PSS Director of Operations, the Learning & Development Specialist role will support Bayshore’s Learning & Development team, including the delivery of in-person and virtual workshops and onboarding. Participates in other learning activities to advance training and skills development for Bayshore’s Patient Support Services (PSS) team.
- Delivery and scheduling of training programs in coordination with other internal stakeholders
- Strong verbal communication skills with the ability to present to large groups.
- Coordination and delivery of new employee orientation.
- Administration and reporting of learning and development activities.
- Have extensive experience with LMS platforms.
- Work closely with LMS Administrator and other business teams.
- Contribute and facilitate onboarding and retention strategies for Bayshore team members.
- Have a strong understanding of and experience working with needs analysis, evaluation and feedback of learning initiatives.
- Performs other duties & projects as assigned.
General Job Requirements
- Ensure education and quality assurance programs adhere to government, company and ISO 9001-2000 standards.
- Participate in proactive Health & Safety activities while performing all duties. Notify immediate supervisor of any Health & Safety risks or concerns. Complete Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
- Always maintain confidentiality of client and corporate information.
- Complete other administrative tasks as requested.
REPORTING RELATIONSHIPS
This position reports to the Director, PSS Operation
- University degree or equivalent combination of education and experience in Social Sciences, Health Care, Business Administration, or related field.
- Superior written and oral communication skills to deliver training courses, workshops and presentations and prepare training documents, correspondence, and reports.
- 3+ years of working experience and/or formal training in adult education principles
- Prior experience with learning initiatives and HR functions overall.
- Advanced experience with MS Office applications and learning technology
- Advanced proficiency in e-learning software/tools such as Articulate 360 Storyline, Camtasia, Captivate or other authoring tools.
- Experience using a Learning Management System (LMS).
- Problem-solving skills to identify gaps, develop training solutions, implement appropriate strategies, and resolve logistical issues and challenges.
- Strong interpersonal skills including sensitivity, tact and professionalism when working with course participants, team members, co-workers, and internal and external stakeholders.
- Organizational skills to undertake multiple assignments and identify priorities.
- Judgment and discretion skills to make recommendations, identify needs; and resolve issues.
- Bilingual (French & English)
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.