Job Description
Title: Bilingual HR CoordinatorContract: 05/06/2024 to 03/11/2025Pay: $25/hr Location: Montreal Hours: 8:30am – 4pm, M-F ROLES AND RESPONSIBILITIES:• Support various HR programs and processes, providing first level analysis to resolve business issues • Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained • Process various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) • Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model • Complete investigations – report / escalate risk issues or process gaps identified • Escalate non-standard or high risk transactions or other activities as deemed appropriate • Prioritize and manage own workload to meet SLA requirements for service and productivity • Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients • Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations • Adhere to standardized documentation procedures • Update and contribute to the preparation of procedural documents in support of day-to-day operations • Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area MUST HAVE: 1. Excellent written & verbal communication skills, in both French & English 2. Strong time management, with ability to adapt to change 3. Ability to multi-task and manage competing priorities 4. Comfortable navigating computer software 5. Strong attention to detail NICE TO HAVE: 1. Previous banking or FI experience 2. Investigative, critical thinking skills 3. Knowledge of different Leave types 4. Previous HR knowledge or experience We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.