Bilingual Helpdesk Specialist Job In Ottawa

Bilingual Helpdesk Specialist - TRM technologies Inc.

Ottawa, Ontario, Canada
via JobGet

Salary: -

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Job Description

Role And Responsibilities

Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)

They Will Be Responsible To

Perform other related duties incidental to the work
Logging and tracking requests for assistance.
Monitor facets of the rolled out LIVESCAN System;
Assist in training personnel providing backup coverage;
Conduct periodic user satisfaction surveys and track user problem trends;
Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use;

Qualifications and Experience

A minimum of 5 years experience as a Help Desk Specialist
A minimum of 1 years experience preparing and implementing help desk procedures.
A minimum of 3 years experience maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users. .
A valid Reliability Security clearace

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