Job Description
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Printing company in the Mississauga area. This is a temp to permanent, hybrid opportunity. To find out more, read below:Type: Temporary to Permanent (3 month contact)Pay: $23/ hourHours of Operation: Mon - Friday 8:30 - 4:30 Location: Mississauga (Matheson Blvd E & Explorer Dr)Hybrid: 3 days in officeEquipment providedPotential to go permanent after 6 monthsAdvantages- Full time hours- Competitive pay - no evenings or weekends!- Hybrid opportunity - Mississauga location - Get your foot in the door with a great company - Career growth and development - Equipment provided Responsibilities- Answer all inbound calls from customers and emails in a timely and professional manner- Ensure all updates and information and inputted into SAP accurately - Monitor tickets to ensure all customers are left satisfied - Review customer accounts to ensure you are providing the best service possible - Deal with all calls on a First Contact Resolution, if needed, passing along to the triage team- Perform other duties as necessary Qualifications- Customer Service and/or call center experience is a must - SAP experience is an asset- Strong typing - Excel skills - Team player, motivated, outgoing personality SummaryIf this sounds like something that interests you, apply now!1) Apply online2) Send a copy of your resume to mackenzie.dwyer@randstad.ca and mention "Bilingual CSR - Printing Mississauga'Please note that due to a high volume of applicants, we will only be reaching out to those that are qualified. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.