Job Description
Our private sector client is actively recruiting for MULTIPLE Bilingual (French & English) candidates for various positions. If you are interested in ANY of the below, please apply and we will gladly connect based on your relevant experience and interest.ALL POSITIONS REQUIRE THE ABILITY TO QUALIFY FOR GOVERNMENT RELIABILITY CLEARANCE WHICH MEANS YOU MUST HAVE LIVED IN CANADA FOR THE LAST 5 YEARS. ALL positions are located in Little Italy in Ottawa, ON (just off Preston street) and are 100% ON-SITE roles.They are all working Monday - Friday between the hours of 8:00am - 8:00pm EST (rotate between 3 shifts on a monthly basis; 8am - 4pm, 9am - 5pm and 12pm-8pm).Position 1 will be earning: $20.50/hourPosition 2 & 3 will be earning: $22.00/hourThese are 11 week contracts to start that will be extended or go permanent (based on performance)ALL positions require you meet eligibility for a Reliability ClearanceALL positions can accommodate notice periodsPosition 1: Customer Service AgentWe are looking for highly talented Customer Service Agents who will serve as the first point of contact with our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!Roles and ResponsibilitiesReceive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customersEffectively solve customer inquiriesAbility to communicate clearly when handling different topicsIdentify customers’ needs, understand and clarify the informationResearch every issue to provide solutionsCollaborate with your team and other team members to solve problems and share knowledgeBuild sustainable relationships and engage customers by going the extra mileAbility to assume additional responsibilities and work flexible hours as requiredWork with minimal supervision in a fast-paced environmentPerform various administrative tasks to support the Contact CentrePosition 2: Planning Session AgentThis is an a great opportunity where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.Roles and ResponsibilitiesDeliver a daily average of seven 30 minute planning sessions as requested by CustomersRecord detailed notes for each planning session in the Customer’s profile for future reviewReview and reconcile relocation files, ensuring compliance with the Relocation DirectiveReview Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissionsEffectively resolve complex relocation problems within the constraints of the Relocation DirectiveContact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely mannerIdentify areas of opportunity and utilize your skill and knowledge to suggest improvementsEffectively manage your time while working in a fast-paced environmentVarious administrative tasks including record keeping and data entryAssist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)Perform various administrative tasks to support the Contact CentrePosition 3: Claims Processing CoordinatorThis is an a great opportunity where you will be responsible for the processing/verification of claims, advances and supplier invoices for our clients. As well you will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims.Roles and ResponsibilitiesExpense claim management in accordance with the relocation policy (verification and reconciliation of expenses)Analyze claims, advances and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinationsProcess all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.Accurate and timely completion of invoice verification functionsDeal tactfully with people in a wide variety of situations to convey a favorable corporate imageContact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely mannerIdentify area of opportunity and utilize skill/ knowledge to suggest improvementsData entryAnalytical and detailed oriented with effective time management skillsExcellent administrative skills, including record keepingUnderstanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating proceduresProvides direction/information to clients and from time to time service providers as required to ensure excellent coordination/execution of work with minimal disruptionAssist General Inquiries team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)Perform various administrative tasks to support the Contact CentreQualifications and Skills for ALL PositionsProfessional, self-starterCapable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chatGood interpersonal and communication skillsSuperior customer service skills and orientationCollaborative style neededAbility to maintain professionalism at all times under stressful situationsStrong organizational skillsAbility to plan and manage work under time constraints, without direct supervisionMust qualify for an enhanced reliability clearanceMust pass a criminal record checkBilingualism in English and French