Job Description
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. As the VELUX Group is growing, so too are our operations at VELUX Canada. We are a strong value based company where passion, commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.About the JobWe have an opening for a Bilingual Customer Service Representative (French/English). This unique position includes a variety of tasks ranging from phone calls (customer service + Preliminary Technical support), Fulfilling orders using SAP Business One and following up on shipments etc. The ideal candidate for this position will be a well-organized, self-motivated multi-tasker with previous customer service experience with the right balance of ambition, enthusiasm and personality.Job ResponsibilitiesCommunicate with existing and new customers on a daily basis over the telephoneAdministrative duties including order entry, order tracking, following up with Courier serviceWork events and attend training sessions as requiredOther duties as assignedQualificationsPrevious experience is an asset in any or all: Order processing, the home building industry, inside/outside salesSuperior commitment to customer serviceSelf-management and organizational skillsCreative thinking and problem solvingComputer literate with knowledge of Microsoft SuiteStrong presentation and telephone skillsAbility to work independently as well as part of a teamProfessional appearance and attitudeAvailable to work all weekdays and occasional eveningsJob Type: Full-time, PermanentSalary: To be discussedBenefits:Group health and dental insurance planVision care planLong-term disabilityLife insurance and Accidental Death and Dismemberment insuranceEmployee Assistance Program (EAP)Company matched RRSP retirement planFlexible health spending accountEducational Assistance programSick/Personal day programService recognitionPerformance incentive programAnd much moreNormal Schedule: Monday to Friday, 8:00am to 4:30pm with 1 hour for lunchThis is a hybrid position requiring for employees to come to the office twice a week.VELUX Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We thank you for your interest in this position. We will only reply to those candidates that are chosen for an interview.Find out more about VELUX Canada at velux.ca