Job Description
Contract Period: 6 monthsPay Rate: $23-25/hourWork Locations: Hybrid- Downtown Montreal, QCShift Schedule: Hybrid work environment. 3 days a week in officeHours: Rotating 8-hour shifts between the hours of 8:00 am to 8:00 pm, Monday to FridayMain responsibilities:• Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.• Providing an outstanding customer experience, accurately and professionally• Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems• Meeting productivity and quality objectives established by the department as well as Customer Experience Call AuditsQualifications/Skills:• Bilingual in French and English• Previous Customer Service experience• Navigation of software and multiple applications• Attention to Detail• Ability to multitask• Ability to work in a fast paced environmentAssets:• Background in a financial services industry• Knowledge of insurance servicesWe thank you for your interest in the position, however, only those who are qualified will be contactedInclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.