Job Description
Step into the world of exceptional service in the Insurance Industry!Imagine turning your passion for helping others into a fulfilling career, all while enjoying the comfort and flexibility of working from home. As a Bilingual Customer Service Specialist, you’ll do just that – and more!Forget the typical customer service job. You’ll work from home four out of five days a week, delivering top-tier support to valued clients inquiring about their benefits. But that’s just the beginning. You’ll be part of a vibrant company culture that prioritizes your professional development. With access to mentorship, comprehensive training programs, and clear advancement opportunities, your career will be on an exciting upward trajectory.If you’re someone who thrives on making a difference, has a hunger for success, and is eager to learn and grow, this is your chance. The sky’s the limit – your rewarding career journey starts now!Advantages- $49,190 Annual Salary- Full time, Permanent position- Hybrid Workstyle ( 4 days at home and 1 day in office located in downtown Montreal )- Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship- 3 weeks of Paid Vacation & 3 Paid Personal days- Monday - Friday scheduling - Weekends off !- Pension plan- Able to participate in the Share Ownership Program- Bonus plan- Education reimbursement program $2,000 (annually)- Career advancement options! Responsibilities-Provide accurate responses to existing and new members while maintaining the highest level of customer service-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.Qualifications- Strong English and French communication skills ( Mandatory)- Must be able to pass The Federal Government's Enhanced Security Screening- Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )- Strong Problem Solving skills- Customer Service experience or Call Center Experience Required- Able to work under pressure- High School Diploma RequiredSummaryIf you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!You can directly apply to this posting or email your Resume at melissa.bertrand@randstad.caOnly those selected for interviews will be contacted. Thank you for your interest in this position!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.