Job Description
Summary:Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment.Location: Onsite at the Bass Pro Shops & Cabela's Corporate Office located at 25 De Baets St., Winnipeg, MB.Responsibilities:Process customer ordersTroubleshoot to resolve customer order issues and escalate priority customer issues as requiredProvide customers with product and service informationResearch requested information using available resourcesFollow up on customer calls when necessaryRequirements:Ability to speak French and EnglishProfessional telephone etiquetteStrong verbal communication skillsStrong customer service, problem-solving and interpersonal skillsBasic computer skillsMust have availability to work a variety of shiftsPrevious customer service, Call Centre, or sales experience is an assetCall Centre Hours of Operation:The ideal candidate must be available to work during the specified hours of operation below, including weekends.Monday to Friday: 7:00am – 9:00pmSaturday, Sunday, Holidays: 8:30am – 5:00pmBass Pro Shops & Cabela’s welcomes applications from people with disabilities.Accommodations are available upon request during the assessment and selection process.BenefitsEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!Fun work environmentCompetitive wagesExcellent benefitsUnlimited career advancement opportunitiesBass Pro Cares Fund