Job Description
Our client, a large financial institution, is looking for aBilingual Customer Service Professional IVfor a 6-month position, located in Halivax. This is an excellent opportunity for Bilingual Customer Service Professional IV with a financial services background
As aBilingual Customer Service Professional IVyour duties will include but not be limited to:
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Managing complex transactions and transactions that are not in good order (NIGO) for new business and active deposit accounts while observing the established accuracy, productivity, and service level agreements (SLAs).
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Responding to inquiries from various areas within the company including advisors, back office, and client interaction for NIGO requirements and managing the relationships through communication and responses to advisors.
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Following set guidelines and ensuring enhanced due diligence is applied.
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Coaching managers on the recruiting process, interview techniques and selection criteria.
Qualifications required for theBilingual Customer Service Professional IVinclude:
- Superior customer service and communication skills (both written and verbal) in both French and English
- Strong time management and problem solving skills
- Capacity for maintaining relationships while putting professionalism first
If you are interested in this opportunity, kindly send your resume in MS Word format to thurkka@ifgpr.com today!
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