Job Description
As a member of theClient Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.
The ideal candidatewill be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the abilityto recognize, investigate, and escalate client reported issues related to our platforms.
If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android, and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with focus on wide scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field
- 1+ years in client facing support role
- 1+ years of experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & French
IBKR offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
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