Job Description
What Would You Do?
The Bilingual Account Manager will cultivate strong relationships with existing clients while actively pursuing new business opportunities. Serving as a trusted advisor, you will oversee product performance, offer proactive solutions, and maximize sales potential. This role demands a comprehensive understanding of our client's company product range, merchandising strategies, and market dynamics. Regular visits to customer showrooms and participation in trade shows are integral to this position, comprising up to 50% of your time. Each Account Manager is tasked with achieving a minimum annual sales growth of 10% through securing additional floor placements with both new and existing clients. Administrative responsibilities include maintaining exceptional customer service standards, staying abreast of product updates and promotions, and conducting thorough product performance analyses to inform strategic recommendations.
Primary Duties and Responsibilities:
1. Sales
Analyze monthly sales and product performance per account, prioritizing recommendations for clients.
Present products and merchandising strategies to targeted prospects based on distribution strategy.
Maintain accurate customer metrics using organizational skills and administrative tools.
Stay informed about competitors, products, and pricing within the market.
2. Product
Develop expertise in products, including frames, foam, upholstery materials, mechanisms, and manufacturing processes.
Relay customer feedback to Product Development to ensure alignment with market needs.
3. Training and Product Information
Collaborate with Product Development and Merchandising teams to stay updated on product introductions and discontinuations.
4. Marketing
Support customers in advertising products through internal resources and external opportunities.
Coordinate with the Marketing team to meet customers' creative needs and maintain brand standards.
5. Communication
Maintain clear and consistent internal and external communication channels.
Provide regular reports to sales management and collaborate with peers to optimize recommendations for clients.
6. Technological and Business Systems Management
Utilize key business systems including Microsoft Office, GPS Data Cubes, and Price Lists.
What Do You Bring?
Post-Secondary Education with a focus on Business and Sales, or equivalent experience.
Minimum of 3 years progressive sales experience, preferably with knowledge of furniture sales.
Strong interpersonal, communication, and presentation skills.
Willingness to travel within the designated territory; possession of a valid driver's license is essential.
Proven ability to identify and capitalize on new business opportunities in emerging markets.
Track record of building and maintaining robust client relationships.
Fluency in both French and English.
Why Work with Us?
Comprehensive benefits package including life, health, dental, and disability coverage.
Employee Family Assistance Program.
Potential RRSP Match Program.
Employee Furniture Purchase Program.
Professional development opportunities.
Free parking.