Job Description
Coltene SciCan is a market leader in the manufacture and distribution of dental and medical equipment. Coltene-SciCan’s manufactured sterilization and disinfection equipment is sold in over 80 countries, worldwide.We currently have an opening within the Technical Service team, for a Bench Technician, servicing our diverse product spectrum to join our growing, and well-established company. This position is responsible for providing technical support to COLTENE SciCan Dental / Medical customers. General responsibilities include (but are not limited to); repair customer units, provide phone/email support, support installations, perform preventative maintenance, provide repair estimates and participate in technical discussions. The successful applicant will report to the Technical Service Manager in Toronto to provide technical support to the users of COLTENE SciCan’s products as well as to COLTENE SciCan’s dealers/distributors. Job Duties & Responsibilities:· Install, troubleshoot, repair and maintain all Coltene-SciCan equipment in accordance with the assignments of the Technical Service Manager· Be willing to learn new products and cross train effectively within the department· Build strong relationships with our customers, to address their concerns with the TSM and to help resolve conflict· Document the service provided, including, unit cycles, serial numbers, cycle faults, defects, corrective measures taken, spare parts used, in our Management Information System· Provide telephone support to the distributors and end users of Coltene - SciCan’s products· Comply with our safety policies and hospitals’ safety policies if on their premises· Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc and adhere to them when performing service on our products· Report technical issues and provide input into their resolution· Attend technical and other training sessions at Coltene-SciCan and at Suppliers’ premises· Comply with all our policies and proceduresRequirements:· Electronics / Mechanical background · Minimum 1-3 years of related work experience in a technical service setting· Strong oral and written communication skills· Experience in troubleshooting via the use of the telephone· Ability to read schematics and technical drawings· Ability to work well in a team setting and to build both internal and external relationships· A high attention to detail and a commitment to accuracy· Computer literacy including Microsoft Office· Experience in the use of all associated test equipment, including multimeters· Soldering skills· Valid driver’s license & to perform physical work/lifting· Ability to travel as necessary for training and field service calls· Fluency in French, Spanish or Japanese language is an asset· CET technical certificate is an asset· Ability to multitask and complete work within given time parameters· Ability to perform physical work/liftingWhat SciCan offers its EmployeesA clean and safe working environmentDiverse and Inclusive environmentPromotion of work-life balanceCasual business dressWork flexibility schedule where the position allows for itEmployee discounts program offeringsCompetitive CompensationBenefits: Employer paid health and dental insurance , Employee Assistance program, Employer paid pension contributionsCareer Development & Tuition reimbursementOnsite subsidized Cafeteria serving hot lunchesEasy access to public transitEmployee Referral Bonus ProgramWellness Initiative programsEmployee Appreciation Social EventsOpportunities for advancement within the companyAn employer that’s involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresStudent Co-op/Internship programGrowing and yet a family oriented environmentAnd much more!Interested candidates , please email a copy of your resume to : hr@scican.comBy applying and submitting your resume to our job posting, candidate acknowledges and confirms that the submitted resume is true and that the candidate is able to provide evidence of academic achievement as required.Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in Coltene-SciCan. No phone calls please.Coltene-SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection processColtene-SciCan is located in Toronto near the intersection of Highways 401 and 404 (Don Mills and York Mills). It is accessible by public transportation. We offer a subsidized cafeteria, wellness programs, and free parking. You may learn more about our business and products by visiting our website at www.scican.com.