Job Description
Automotive Technical Support Specialist- WZ
Hyundai Auto Canada Corp. BC, 102, 8620 Glenlyon Parkway, Burnaby, British Columbia, Canada Req #477
Monday, April 15, 2024
Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.
WHAT YOU WILL DO
The overall purpose of this position is to provide Hyundai vehicle technical support to the Company’s Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner.
HOW WILL YOU MAKE AN IMPACT
- Respond to dealership requests for technical assistance via phone or electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Follow standard help desk procedures
- Log all help desk interactions
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with vehicle systems information, changes and updates
- Document and escalate emerging quality issues from the field
WHAT YOU WILL BRING TO THE ROLE
- Excellent Automotive Technical skills
- Knowledge of vehicle diagnostic methods and equipment
- Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systems
- Experience with teaching/coaching technical aptitudes
- Knowledge and experience of customer service practices
- 5 - 7 years of relevant experience in the same or similar positions.
- Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.
WHAT HYUNDAI CANADA CAN OFFER YOU
- Award-Winning Work Culture
- Health Benefits Start Day One
- Vehicle Leasing Program
- Flexible start times and Hybrid working environment.
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support
WHAT HAPPENS NEXT
The first round of candidates will be reviewed on or before April 25, 2024. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you!
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
Hiring Range: $72,500 - $100,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
- Hyundai Auto Canada Corp. BC, 102, 8620 Glenlyon Parkway, Burnaby, British Columbia, Canada