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Job Description
Our client within investment management requires an Associate Wealth Manager to join their team. Working with the Wealth Manager, the Associate Wealth Manager manages client relationships including onboarding client contacts and communications.
Responsibilities:
Client Onboarding
- Participate in onboarding meetings with clients
- Gather information required from clients for the preparation of account opening documents and CRM set up
- Coordinates with the client service associate on the preparation of all agreements and documents, ensuring compliance with required standards
- As necessary, consults with the client service associate on communication with the custodian regarding all required information and monitor the overall setup
- Act as a resource for the client service associate to confirm CRM accuracy
- Work with the client service associate to complete the onboarding process
- Communicate directly with clients on transfer progress and assist the client service associate in resolving discrepancies
- As required, assist the client service associate in reviewing the transfer of client holdings to ensure data is accurately inputted and accounted for (book values, etc.)
Client Relationship Management
- Manage relationships with clients on behalf of the wealth manager where appropriate, including ongoing and regular client contact and communication
- PRovide high-touch services and set up annual meetings
- Respond to client requests and concerns, ensuring any issues are resolved
- Provide timely and quality responses to client requests for information regarding their investments, tax or other account information; troubleshoots client problems
- Troubleshoots problems with client service regarding transactions in CRM and with the custodian
- Act as a resource to the client service in producing and reviewing documents for client meetings (investment reviews/reporting updates/KYC)
- Join the wealth manager when meeting the clients to establish goals and objectives, for portfolio reviews and client updates. Prepare CRM meeting notes, action items and coordinate with client service on completion of items
- Assist client service as required to verify all asset transfers to custodian to ensure accuracy and completeness (i.e. RSP transfers). Communicate with clients and new business opportunities from existing clients
Transaction Administration
- Review previous day’s transactions/activities as required for accuracy regarding asset allocation, corrections, etc.
- Contact clients directly regarding discrepancies and corrections, consulting for client services as required for investigations
- Act as a resource for client service for the setup of clients and accounts in CRM, PM system and RBC
- Review cash flows provided by client service and prepare all required information for the account(s) including asset allocation information for the wealth manager/portfolio manager to review
- Act as a direct resource to client service on transfers including assistance with in-kind transfers and cost base verification. Communicate directly with clients on the status of the transfers
- Monitor asset allocation of assigned clients to ensure they fall within the desired weightings
- Provide all required information (asset allocation spreadsheet, gains/loss review, etc) to the WM/PM for review and next steps
- Review transactions, as required, to make sure accurate processing and desired outcomes are achieved (ie, crystallizing gains, rebalancing, etc.)
- Provide additional support and ad hoc projects for all WM/PMs
Wealth Planning/Investment Management Assistance
- Respond to client requests and questions regarding a variety of tax-related matters, including RRSP & TFSA contributions, tax reporting, estimates of capital gains and losses, etc.
- Stay current on wealth planning and/or investment management developments and trends; maintain all continuing education for licenses and certifications
- Assist with the creation of Feature Sheets and other technical marketing materials where appropriate
- Assist in organizing and creating tailored seminars to educate clients on investment and/or financial planning topics
- Assist marketing with investment review presentation templates, RFPs and prospect materials, where appropriate
Qualifications:
- Undergraduate degree in business, accounting, finance or equivalent
- 5+ years related experience in the financial services industry
- Possesses or is working towards other industry designation (i.e. CIM, CFP)
- Knowledge of the investment industry and related regulatory and compliance requirements
- Solid understanding of Wealth Planning and/or Investment Management concepts, including analytics and investment administration
- Exceptional organizational skills and record keeping skills
- Client focused: Can effectively communicate financial concepts while building trust, rapport and credibility with clients
- Ability to be flexible, multi-task and prioritize effectively in a fast-paced environment
- Excellent written and verbal communications skills
To apply, upload your resume and complete the required information in the “Apply For The Job” section located to the right of the posting. Alternatively, quote the position title and email your resume to: Kendra; k.penhale@tdspersonnel.com
If you are already registered with TDS Personnel please contact your Consultant.
TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.
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