Job Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries. Manitoulin’s command of the transportation industry, together with its progressive technology, innovative equipment fleet and cross Canada locations can ship your world confidently.Job DescriptionRespond timely to all communication methods used by customers and Account Managers to generate quotes, providing accurate price, delivery, and technical information upon requestInteract effectively with customers to develop a personal awareness of their needsProactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customersProactively communicate all changes that may impact customers or internal teamsWork in a professional manner to resolve customers’ problems and issues, using all available resourcesCommunicate regularly and timely with the ASPM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent informationMeet or exceed company forecasts and targetsCall notes to be updated in our Customer Relationship Management (CRM) system that same dayProvide customer demos on our online platformComplete weekly and monthly sales reportsQualificationsPost Secondary School - Diploma or Degree (Required)Past experience in Customer Service or Inside SalesMust have strong interpersonal, verbal, and written communications skillsMust work well in a team environment and be supportive of all functions to achieve objectives Computer literacy with good data entry skills and ability to learn new programs quickly Previous experience with supply chain and distribution is helpfulProven results oriented personAbility to work both independently and within a teamAbility to build and maintain strong customer relationshipsMust be flexible and willing to adapt when dealing with challenging circumstances, customer demands, last minute requests, deadlinesAdditional InformationWhat do we offer?Competitive WagesTuition ReimbursementOpportunities for growth and advancement