Job Description
Reporting to the Associate Dean, PGP, and working closely with the Academic Directors and Program Directors, the Associate Director, Program Delivery is responsible for the overall operations of the PGP department.This role is responsible for strategy development, direction and execution of PGP programs.The Associate Director, Program Delivery is responsible for leading a team of staff in delivering and enhancing the high level of customer service that has contributed to the success of these programs, which includes overseeing the administrative and logistical functions required to run a customer service focused organization.The incumbent will develop and implement systems, procedures, and policies for the efficient and effective running of PGP programs.The Associate Director, Program Delivery will take a leadership role within the Smith School of Business by creating strong relationships among several departments within the organization to ensure a smooth overall execution of our programs as it relates to program delivery.The Associate Director, Program Delivery will establish best practices by developing, recommending, and implementing systems and procedures for the efficient and effective running of all professional graduate programs at Smith School of Business.This position work closely with Program Directors to ensure that staff supports the high academic and business standards in the overall smooth running of these programs. The Associate Director, Program Delivery’s responsibilities include activity and priority planning and coordination, policy and procedure analysis and adaptation, staff supervision and human resources functions, and communications and information management. This position also involves responsibility for the planning, coordination and implementation of special projects or functions that are integral to improving the operation of the department.#J-18808-Ljbffr