Job Description
Job Description
Posted Monday, June 3, 2024 at 4:00 AM
Salary: Commensurate with experience
Location: Montreal or Ottawa (Hybrid Work Model)
ABOUT THE ROLE:
The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec and East of Canada team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social service organizations, powered by HSO, and customized to local needs.
The Associate supports the team by carrying out administrative tasks, working within strict timelines to keep the team organized and managing pertinent information for ease of access by various team members. In this role, you will need to be a multi-tasker! You will take on various tasks simultaneously and contribute to improving processes.
Main Responsibilities:
- Providing client support and responding to inquiries in a timely manner.
- Working closely with the Accreditation Coordinator and Lead to support organizations with their accreditation survey processes from end-to-end to respond to the unique needs of the clients.
- Support logistical aspects of on-site surveys.
- Edit and format documents and or reports, while performing quality checks.
- Manage client contact information.
- Organize meetings, develop agendas and follow-up reports.
- Maintain the database for quick access to information needed by various teams and team members.
- Provide training to clients on Accreditation Canada's platforms.
- Organizing and coordinating internal and external activities within a clearly defined and limited scope.
- Gathering information and providing administrative and client support to the Accreditation Team.
Must Have Qualifications:
- College certificate in business administration, Healthcare, or equivalent experience.
- Two (2) to four (4) years of relevant experience.
- Strong verbal and written communication skills in both French and English
- Tech- savvy especially with Microsoft Office applications.
- Organizational and administrative skills.
- Attention to detail with strong editing skills.
Desired Qualifications:
- Experience in healthcare or customer service an asset.
- Have experience and enjoy working in a hybrid work environment.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
What We Can Offer To You :
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of a ccommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org . For any queries related to recruitment please email at recruitment@healthstandards.org .
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