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Job Description
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our brand-new Lindt Chocolate Shop in Etobicoke. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.
Responsibilities:
- Assist with the management of the daily operations of Lindt Chocolate Shop
- Assist with generating and driving corporate sales
- Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
- Monitor sales and labor issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
- Assist with recruitment including interviewing and hiring of Retail Sales Associates
- Supervise the store employees to maximize customer service, sales, and profit
- Assist with training of sales techniques and product knowledge
- Timely order the merchandise and supplies with focus on overall inventory management and loss prevention
- Daily reconciliation of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
- Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
- Assist with ongoing performance management of staff, assist in the preparation and delivery of employee performance reviews
- Maintain store merchandising presentation to company standards
- Maintain high standards for cleanliness and food/product safety
- Responsible for cash handling, inventory ordering and related retail administrative duties
Requirements:
- Post Secondary Education
- 1-2 years of experience in a retail management role with 2-5 years of retail experience
- Previous experience working in the hospitality/restaurant industry is preferred
- Previous experience in a merchandising or presentation capacity
- Ability to multitask and manage multiple projects in a timely manner
- Strong oral and written communication abilities
- Strong computer proficiency in MS Office
- A history of going above and beyond to provide exceptional customer service
- A talent for sales and selling
- A passion for chocolate!