Job Description
At Murphy Hospitality Group, we pride ourselves on an
exceptionally high standard of quality service and products. It takes the best
people to reach this higher standard of excellence. We believe in extensive
training and providing our people with an excellent benefits program,
competitive wages, advancement and professional development opportunities. At
MHG, it's all about the people!
The Loyalist Hotel
The Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Other amenities include complimentary Wi-Fi, air conditioning, newspapers, and parking. We are also a prime location for meetings, conferences, weddings and events, and can efficiently accommodate each.
As an Assistant General Manager, You Will
Play a pivotal role in creating memorable experiences as we
strive to provide the best possible experience for our guests. The Assistant
General Manager (AGM) will assist the General Manager in the daily operation of
the hotel, as well as oversee the property in the absence of the General
Manager. The AGM is responsible for managing the day-to-day operation of
oversee all front desk activities and ensure guest service standards are being
met in every guest room, every shift, every day.
- Approach all encounters with guests and employees in a
friendly, service-oriented manner.
- Act as an ambassador to the hotel and ensure that guests
are receiving an unparalleled guest experience.
- Check the guest service log upon arrival for the day,
noting any guest requests, complaints and significant events that may require
attention.
- Be aware of the status of the availability of rooms at the
hotel on any given day to ensure revenue is maximized.
- Communicate both verbally and in writing to provide clear
direction to staff. Assign and instruct staff in details of work. Observes
performance and encourages improvement
- Maintain effective communications between all hotel
departments.
- Monitor all no-show charges, research credit card
discrepancies and process chargebacks.
- Solicit guest feedback regarding hotel services and
facilities and take corrective action to solve any reported deficiencies.
- Inspect guestrooms. Provide feedback to housekeeping and
maintenance departments.
- Must be effective in handling problems in the workplace,
including anticipating, preventing, identifying, and solving problems as
necessary.
- Make reservations, check-in and check-out guests as
needed.
- Manage all administrational duties as specified
Who You Are
- A self-motivated leader who inspires other team members to
be at their best every day
- A highly organized person who is able to establish and
achieve daily and weekly goals
- Has great attention to detail
- Exceptional guest relation skills including outstanding
interpersonal and communication skills with a passion for the hospitality
industry
- Someone who can think on the fly, set and manage
priorities, and meet deadlines
- Ability to maintain confidentiality of guest information
and pertinent hotel data
What You Bring
- 5 years of guest service experience
- Working knowledge of Microsoft Office, Internet, and Point
of Sales systems
- 2-3 years of previous management experience
What We Offer
- Competitive wages
- Health, vision, and dental benefits
- MHG Wellness & Fitness Programs
- Employee Family Assistance Program
- Growth and professional development opportunities
- Discounts at all MHG locations across Atlantic Canada as
well as local shops and services
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