Job Description
OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/
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As Assistant Director of Sales (Leisure), you will be responsible for performing the following tasks to the highest standards:
- Conduct site visits, FAM trips, sales trips as required based on business requirements and pro-active targets.
- Responsible for the promotion and sales of all products of the hotel.
- Complete sales targets and related tasks set by the hotel.
- Develop sales plans and obtain approval from the Director of Sales, maintaining and developing customers in the region or industry according to the plan.
- Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
- Produce quotations efficiently, send contracts to customers and follow-up promptly.
- Show clients around the hotel.
- Operate the hotel reservation system to book rooms, hotel facilities, etc.
- Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
- Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
- Recommend other hotel chains within the group to clients.
- Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
- Ensure effective communication between the Sales team and the hotel Operations team through regular meetings.
- Handle guest feedback or complaints.
- Maximize sales at all timesand effectively forecast team and leisurerevenue.
- Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
- Actively participate in the development of marketing plans and collaborate to achieve budgets.
- Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
- Coach the Sales team to always ensure that quality services and products are delivered to customers.
- Lead the Sales team to achieve departmental goals.
- Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
- Conscientiously perform assigned tasks and special tasks.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- University degree in hospitality management or business management.
- Strong understanding of leisure segment in the UAE.
- 5 years or above hotel sales and related experience.
- Fluent English is a must, additional language proficiency is an advantage.
- A valid UAE driving license.
- Good communication, organization and presentation skills.
- Able to work under strong pressure.
- Understand international customers and have strong market analysis ability.
- Able to lead by example.