Job Description
Can you envisage yourself working with South West’s leading managed service provider? How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for. Join a team that is committed to revolutionising the way people work and communicate. As a Apprentice Infrastructure Engineer, you will be the first point of contact for IT-related queries from our diverse client base. As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support. You’ll also oversee managing tickets, escalations and follow-ups. Responsibilities and tasks· Structured Cabling such as CAT6, CAT6A, Fibre · Network Cabinet installation and management· Installation of Networking equipment to customer premises· Installation of CCTV equipment to customer premises · Working at Height · Hardware and software repairs in a workshop facility · Carry out network documentation and reporting · Diagnose and resolving faults on IT equipment · To record and update requests for support and maintenance with feedback to requestors regarding progress · Attend relevant courses in respect of professional development of ICT knowledge · Undertake small local projects and participate in larger projects under direction · Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information · To undertake any other duties of a similar level and responsibility as may be requiredSound like the job for you? You will need: · Competent in Microsoft Office applications · Confident and professional telephone manner · Good written and verbal communication skills · Ability to understand, interpret and analyse data · Ability to input data accurately and efficiently · Confidence and ability to learn new IT systems quickly · An interest in computers and computing · Ability to absorb new ideas and concepts quickly · An organised and methodical approach to work · Ability to work well as part of a team as well as on their own · A self-starter who is able to follow instructions and complete tasks Desired qualifications The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths General interest in ICT Knowledge of Microsoft Office products • Generous incentives for reaching team and company goals.• A high-powered work device.• Company mobile phone• A proactive approach to ongoing training to help you develop life-long skills.• An easy-going environment and culture (we all enjoy what we do)