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Job Description
Applications Consultant - Western Canada
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Job Title: Applications Consultant - Acute Care Diagnostics - Western Canada
Position Summary:
Responsible for ensuring total customer satisfaction within the organization’s installed base. Performs installations, validations/verifications and training on companies clinical products . Provides on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.
Responsibilities:
Key Accountabilities:
- Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
- Coordinates the instrument go-live process with internal and customer stakeholders.
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of product offerings.
- Achieves and maintains a high level of competency in technical knowledge of company’s products and services.
- Strives to achieve similar competency regarding competitive systems.
- Achieves/maintains a comprehensive knowledge of regulatory requirements.
- Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity).
- Identifies opportunities to further penetrate current company’s installed base and grow revenue within assigned accounts.
- May assist Sales Consultant with lead generation through pre and post-sales support.
- Participates in seminars, workshops and convention exhibit activities as requested by Management.
- Develops/ maintains an account list and calls on each according to required frequencies. Maintains aspects of Customer Databases and Property Accountability Documents.
- Manages and controls expense budget. Prepares forecasts and other monthly reports as required by management.
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work instructions.
- Performs other duties and responsibilities as assigned by CAM
Budget managed (if applicable):T&E budget
Internal Networking/Key relationships
- All Commercial Operations, Customer Service
Skills & Capabilities:
- Effective Communication Skills.
- Project Management.
- Strong Customer Focus.
- Functional Technical Skills.
- Analytical.
- Presentation Skills.
- Problem Solving.
- Multi-Tasking.
- Self-Development.
- Technical Learning & Training.
- Efficiently works under pressure to meet deadlines.
- May work extra hours to complete assigned tasks
Qualifications:
Min Knowledge & Experience required for the position:
- Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
- Minimum of three years related experience (clinical preferred).
- Proven technical proficiency and knowledge.
- Strong planning and organizational skills.
- Ability to communicate effectively at varying levels of the organization.
- Demonstrated proficiency in written and verbal communication.
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment.
- Strong computer skills (Word, Excel and PowerPoint)