Job Description
ABOUT THE JOB:
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.
This is a central and dynamic position as you will provide technical and functional support of the equity and derivative risk engine which allow our traders and risk analysts to manage their risks on a day to days basis. Good financial knowledge, great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.
technical stack
UNIX | SQL | KIBANA | ELASTICSEARCH | AUTOSYS | API |
What will be your DAY-TO-DAY?
Primary tasks for a Production Support Analyst:
- Monitor technical components and processes
- Resolve functional and technical issues promptly
- Troubleshoot in a complex financial environment
- Provide expertise for quality solutions and documentation
- Communicate with users and liaise with development teams
- Assist in configuring setups and platform monitoring
- Perform post-rollout testing and handle queries
- Track case histories and adhere to IT standards
- Report status to clients and manage client relationships effectively
Skills and Qualifications:
Must Have:
- 2+ years’ experience as support analyst
- Experience working with relational databases
- Good knowledge of equity and derivatives products
- Good knowledge of core business process like Profit and Loss, Value at Risk and Risk Analysis
- Ability to troubleshoot complex issues and work in a multitasking environment
- Bachelor's Degree in computer science, engineering, or equivalent job experience
Nice to Have:
- ITIL knowledge / certification
- FRM certification
- Knowledge in Programming (Python, Shell…)
Languages: French and English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Why join usOUR BENEFITS:
WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE
Competitive compensation & benefits offering, including but not limited to:
- Minimum of 20 Vacation days+ 4personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending($2,000/year) andpersonal spending($1,000/year)accountswith 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtualhealthcare assistanceandEmployee Assistance Programto you and your immediate family
- Various Employee Resource Groups(ERG) to engage withsuch as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- Aculture of continuous developmentby encouraging our employees varioustraining programs(online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.