Job Description
About Metergy Solutions Inc. (“Metergy”):
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission:
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Responsibilities:
• Processing Invoices within the established SLA’s while maintaining a high quality standard
• Ensuring resident bills are accurate and generated in accordance to the established bill cycles
• Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
• Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
• Client facing to help educate and resolve client reconciliations requests or billing investigations from clients.
• Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
• Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
• Handling client escalations while proactively seeking ways to help improve customer experience.
• Performing other duties in the Billing operations department as assigned.
Qualifications:
• University Degree or Business Administration Certificate or related equivalent experience
• Minimum 2 year experience in Billing Operations
• Basic knowledge of SQL is required.
• Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
• Oracle CC&B system knowledge is an asset.
• Detail oriented, analytical and inquisitive
• Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
• Flexible to work extended hours
• Must be flexible to work on multiple tasks while working with challenging deadlines.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
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