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Job Description
On behalf of our client in Richmond, BC, Ignite Technical Resources is looking for a AI Solution Architect for a 12-months contract position. This is a 100% remote position Canada-wide with a strong preference for candidates working in PST.
Role
We're seeking an AI Architect (or System/Enterprise Architect) to design and implement an AI solution for our contact center. You'll leverage Azure OpenAI and/or other large language models to automate call workflows. This includes generating written transcripts, summarizing key data, identifying call intent, and storing everything in a secure, long-term database.
Additionally, the AI Architect will establish a reusable reference architecture for future AI projects on Azure. We're looking for someone with proven experience in designing cloud-based AI solutions, data science methodologies, and data visualization. Bonus points if you've worked with Azure Cosmos DB and understand contact center operations.
Responsibilities
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency, and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.
Ignite. Wired for people.
Follow Ignite on Twitter @ignitetechnical and become a fan on Facebook for up-to-date information about our company including job postings!
About Ignite Technical
Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent
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Role
We're seeking an AI Architect (or System/Enterprise Architect) to design and implement an AI solution for our contact center. You'll leverage Azure OpenAI and/or other large language models to automate call workflows. This includes generating written transcripts, summarizing key data, identifying call intent, and storing everything in a secure, long-term database.
Additionally, the AI Architect will establish a reusable reference architecture for future AI projects on Azure. We're looking for someone with proven experience in designing cloud-based AI solutions, data science methodologies, and data visualization. Bonus points if you've worked with Azure Cosmos DB and understand contact center operations.
Responsibilities
- Translate tactical business objectives into executable designs.
- Formulate proof of concept plans to demonstrate solution feasibility.
- Assess technical and operational readiness for scalable delivery.
- Lead solution design considering technology investments and risks.
- Collaborate with DevOps and Cloud teams for efficient architecture.
- Define system components, interfaces, technologies, and standards.
- Ensure non-functional requirements are addressed (reliability, security, etc.).
- Verify correct implementation and documentation of designs.
- Mitigate emerging risks to business processes and solution success.
- Drive adoption of technologies for system flexibility and robustness.
- Identify building blocks for evolving product requirements.
- Evaluate vendor proposals for optimal value and ROI.
- Contribute to technology governance and risk mitigation.
- Collaborate to anchor systems design and support decision-making.
- Embody Lean and Agile principles in systems design.
- Provide architecture direction and technical guidance.
- Developing AI models, systems, and infrastructure to help drive organizational improvements and consumer products.
- Helping define AI architecture and guide leaders and decision-makers in choosing compatible technologies.
- Collaborating with security professionals to manage potential risks and implement AI technologies, applications, and infrastructure in keeping with ethical policies.
- 10+ years of development/architecture experience on cloud.
- Experience with Machine learning models, natural language processing, and large language models.
- Experience with AI infrastructure, application deployment, and operations.
- Experience with Azure AI Platform and corresponding services such as Azure OpenAI, AI Search, and Azure Cognitive Services.
- Experience in architecting complex solutions (large-scale, multi-region, HA, 10K+ concurrent users, mission-critical application systems) involving various cloud computing technologies.
- Expert knowledge of AWS/Azure Services: Azure DevOps, Azure App Services, SQL-Managed, EC2, CloudFormation.
- Development skills in programming languages such as Microsoft C#, .Net, and Java Script, ASP.net, .NET core.
- Knowledge and experience of Power Apps & MS Dynamics 365.
- Experience with Micro-Service Architecture, Kubernetes and Containers solutions, Multi-region API, and Messaging Solutions.
- Experience with modeling and design of SQL and no-SQL solutions from major vendors (SQL Server, SQL MI, DB2, Oracle, CosmoDB/DynamoDB/MongoDB are must-haves).
- Experience with DevOps and Agile engineering practices.
- Undergraduate degree in Computer Science or STEM (Science, Technology, Engineering, Mathematics). An equivalent combination of education/experience will be considered.
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency, and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.
Ignite. Wired for people.
Follow Ignite on Twitter @ignitetechnical and become a fan on Facebook for up-to-date information about our company including job postings!
About Ignite Technical
Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent