Job Description
Advisor/ Sales Team Member, Flooring Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement within the companyAn employer that’s involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more!At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.Our expectations:The primary function of the Sales Specialist, Flooring is to serve as the store expert on flooring by providing detailed product information to both customers and other RONA associates.Your role:Conduct sales activities and build relationships with customers including promoting and recommending products, plans, or installation services that match customer needsInform customers on pricing, options, or status on pending ordersKeep shelves stocked and correctly displayedCoordinate successful completion of projects and orders, including performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issuesProvide excellent customer service through the daily execution of RONA customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandiseTrain associatesOperate store equipmentSupport other departments as neededMaintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risksComplete all other duties as assignedThe qualifications we are looking for:High school diploma or equivalentAt least 1 year of experience of entering and submitting customer sales orders, including special ordersAt least 2 years of experience identifying and selling products based on customer needs or plansAt least 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs and 1 year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plansAt least 2 years of experience in a sales environment with required sales goals or metricsAt least 1 year of experience in a trade directly related to flooring or selling flooringAbility to lift up to 40 pounds daily without assistanceRONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Now