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Job Description
Triware Technologies is seeking a dynamic and results-driven Account Manager to join our team! As an Account Manager, you will play a key role in fostering strong client relationships, driving revenue growth, and ensuring the successful delivery of quality IT solutions.
Triware is:
- A recognized leader in the IT sector in Newfoundland and Labrador for over 33 years.
- Constantly growing and learning with the dynamic technology industry.
- Supporting a wide range of established clients.
- Working with a vendor list that includes best-of-breed technology solutions.
- Dedicated to diversity and inclusion.
- Committed to providing a healthy and supportive work environment.
- Socially consciousand committed to giving back to our community.
What You Will do:
- Own and oversee all aspects of the client account, with a primary focus on understanding the client’s business needs and goals to deliver value through IT products and services.
- Serve as the lead point of contact for all client account management matters and facilitate contact for matters outside of account management (e.g. technical support, advisory services).
- Build, maintain, and manage strong, long-lasting business and client relationships.
- Develop trusted advisor relationships for client accounts with key stakeholders and executive sponsors.
- Work in collaboration to identify solutions for, and proactively manage, client IT environments.
- Maintain an in-depth understanding of technology products and business solutions.
- Develop new business with existing and new clients to meet sales quotas.
- Provide input on client needs, problems, interests, and potential for new products and services.
- Forecast, track, and report on key account metrics (e.g. quarterly sales results, annual forecasts, account status).
- Assist with challenging client requests or issue escalations as needed.
What You Bring:
- University / College degree in Business Administration, Sales, Information Technology, or relevant field.
- Proven work experience as an Account Manager, Sales Representative, or relevant role.
- Strong understanding of information technology solutions and trends.
- Experience delivering client-focused solutions to customer needs.
- Relationship management skills and openness to feedback.
- Excellent selling, negotiation, interpersonal, and communication skills.
- Ability to create and deliver presentations tailored to the audience.
- Ability to work in a fast-paced environment with minimal supervision.
- Exceptional planning, organizational, and time management skills.
- Ability to think critically, make decisions, and use an analytical approach to resolve problems.
- Ability to provide excellent customer service for business users at all levels of an organization.
- Previous experience in a technical advisory role will be considered an asset.
What we Offer:
- Competitive Salary
- Health and Dental Plan
- RRSP Contributions
- Opportunities for Professional Growth
- Flexible Working Environment
We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.
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