Job Description
Reporting to our
Manager, Customer Success , Azelie Pouliot , we're looking for a Account Manager who will act as a trusted advisor to our growing portfolio of clients by managing renewals, retention and engagement strategies and assisting in long-term growth opportunities with a strong passion for delighting clients.
What you’ll be doing:
Developing and maintaining important relationships with our beloved clients including engaging, reporting and ensuring long-term engagement with Dialogue through industry-leading client satisfaction
Creating material to review account performance and supporting/proposing curated action plans to ensure our clients meet their engagement objectives and beyond
Implementing strong, reliable renewal strategies based on account health and risk to reach ambitious retention goals and retain long-lasting relationships with our clients
Identifying and supporting our Customer Base sales team with up-sell, cross-sell opportunities to be able to achieve sales targets and deliver more care and value to our beloved clients
Mastering internal account management practices that allow for business process optimization and actively contributing to areas of opportunity for improvement within our department
Mobilizing internal and external stakeholders to represent the voice of our customers and making their feedback as impactful as possible to influence the evolution of our products and processes
Collaborating with cross-functional teams to continue to develop existing advisor relationships and influence success within our client base
We'd love to hear from you if you have:
2+ years of experience in account management and project management or client services
Track record of performance and success (i.e. experience in a top-tier company, steep progression, community involvement, history of exceeding objectives, etc.)
Demonstrated ability to build positive relationships with key stakeholders and act as a trusted advisor
Strong ability to lead projects by mobilizing internal and external stakeholders and effectively identifying and organizing task deliverables
Solid work ethic and proven time-management and prioritization capacity to deliver results and meet deadlines
Experience managing or collaborating with Human Resources, Operations, and/or Finance departments is required
Experience with Salesforce or within the insurance industry is a strong asset
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
A fully funded benefits plan, including
a wellness reimbursement program
Unlimited access to a variety of Dialogue's programs for you and your immediate family
4 weeks of vacation, 9 wellness days and 1 paid volunteer day
A flexible schedule and a hybrid work approach
An allocated budget for continuous training
Short and long-term incentive plans, including restricted stock units (RSUs)
An optional parental benefits program
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing
our Integrated Health Platform????, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact
accessibility@dialogue.co
.
In a sentence or two, please let us know why are you are interested in our company and this role
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What is your expected salary range?
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Are you comfortable communicating in English and French, both written and spoken? Please note that the interview will be conducted in both these languages
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Are you willing to come to our Montreal or Toronto office 3 times per week?
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La version anglaise suivra | The English version will follow
We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.
Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.
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jobs@dialogue.co
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