Job Description
Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada has 30 branches across Canada and is one of the world’s largest employee-owned companies. If you are highly motivated and have a passion for customer service and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
Graybar Canada currently has an exciting career opportunity available out of our Ontario Regional Office, in the Vaughan, ON branch.
Account Manager - Energy & Sustainability
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
Purpose:
The role of Account Manager – Energy reports directly to the National Sales Manager - Energy & Sustainability.This team member is responsible to support our Account Managers & Business Development Specialists, manage existing renewable customer accounts, and develop new business in the energy market segment with a focus on solar projects, battery storage and electric vehicle charging & charging infrastructure.This team member will be working with all branches throughout Canada.
Major Responsibilities:
- Work as part of the Graybar Energy team to grow business with existing customers and work to attract new customers to Graybar.
- Identify and review market trends by attending industry related events, researching new opportunities and networking with key industry personnel.
- Handle incoming and outgoing customer & supplier telephone calls in a courteous and professional manner while selling the complete Graybar Solution.
- Travel as required to Graybar branches to support customers and provide training on Graybar’s offerings in the Energy and EV market.
- Prepare project quotations and customer bids which will include coordinating with multiple Graybar resources and suppliers.
- Entering opportunities, leads and contact information in Salesforce.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers throughout Graybar by providing technical support to customers and end users.
- Continue to work with customers post sale to resolve problems and to provide support in an efficient and effective manner.
- Provide customer feedback to Energy & Sustainability Sales Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions and recommend new items for stock.
- Deal with product related problems such as returns, defects and warranty claims.
- Research and cold call customers as directed.
- Other duties may be assigned as needed.
Preferred Skills & Experience:
- Three years of relevant sales or industry experience.
- Experience in design or engineering of solar projects.
- Have a passion for sales and a drive to actively seek out new business.
- Be self-motivated.
- Understanding of energy technologies an asset.
- Passionate about emerging electrical technologies with a desire for continued learning.
- Broad knowledge of industry products and services, with the ability to effectively present these to our customers and staff.
- Must demonstrate honesty and integrity.
- Must exhibit excellent time management and organizational skills.
- Self-starter with the ability to prioritize work while operating with minimal supervision.
- Possesses strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
- Due to the nature of the role, full Covid vaccination is required.
The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.
If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.