Job Description
Media Sales: Drive-Thru Full Time Canada, Remote
At Narcity, we’re building the future of local media, and we want you to be a part of our Global Neighbourhood. Narcity Media is a digital-only media publication that owns and operates Narcity.com and MTLBlog.com. Our staff and network of world-class creators interact with millions of Millennials and Gen Zs monthly through our websites, social channels, mobile apps, syndication partners and email subscriptions.
Our audience is interested in the global, the national, the local and the hyper-local — simultaneously. That is why our teams of writers, editors and content creators across our four editions keep our audience informed on all topics, from breaking news to trending content from across the internet, as well as the best travel spots to add to your bucket list and local restaurants to eat at. Readers can come to Narcity to find out where to go for dinner and discover the biggest stories of the day to talk about over their meal.
Your Team
Narcity Media’s Drive-Thru team strives to deliver best-in-class client solutions. We take pride in collaborating with our clients, driving customer retention, and creating and launching campaigns that meet their goals. If you are passionate about branded content programs and thrive in a client-facing role, we want to hear from you!
Your Mission
Narcity Media is on the lookout for a dedicated and proactive Account Manager to join our Drive-Thru team. Reporting directly to the Product Manager, you'll be an integral part of our mission to create outstanding sponsored content initiatives that fuel customer engagement and growth.
As an Account Manager, you’ll thrive in a fast-paced environment where agility and problem-solving are key. The right person should be a go-getter, a self-starter, and a superb communicator. The ideal candidate will embody a commitment to delivering top-tier client service and support. They will be responsible for building relationships with clients and maintaining client satisfaction, creating and optimizing campaigns, and building campaign strategies that directly impact revenue growth.
Your Responsibilities
1. Ensuring Smooth Business Relationships
- Build and sustain long-term relationships with new and recurring (existing) clients through networking, referrals and outbound tactics when needed.
- Manage and develop client accounts to initiate and maintain favourable relationships.
- Assist with challenging client requests or issue escalations as needed.
- Conduct periodical meetings and maintain ongoing communication with clients to ensure their satisfaction and retention.
2. Strategic and Analytical Planning
- Provide the client with all information to help them choose a campaign plan (strategy) that best fits their objectives, needs, expectations, and requirements.
- Identify upsell opportunities and suggest additional services to the client to keep growing revenue.
3. Managing, producing and tracking campaigns
- Successfully guide clients through the campaign process with due diligence, provide outstanding client service/support, and grow the client business relationship.
- Own the relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Produce quality content for the client’s campaign in an efficient manner. Ensure that the client’s key messages are understood.
- Pay attention to detail and communicate effectively - ensure clients have everything they need to work towards their campaign deadlines.
- Review campaign performance and develop recommendations and solutions to replicate campaign successes and overcome challenges.
4. Working closely with a Team
- Continuous training, innovation, and curiosity for our different product offerings and what our competitors are doing
- Assist the Product Manager in driving further success.
Your Qualifications:
- Possess a minimum of 2+ years of demonstrated experience in fields such as sales, customer service, account management, or related areas. We are seeking candidates who can make immediate contributions to our team.
- Experience in delivering client-focused solutions based on customer needs.
- Comfortable prioritizing tasks and working on multiple projects in a fast-paced environment.
- Excellent oral and written communication in English.
- Experience working in SAAS is considered an asset.
- Experience working in the media industry or with a digital marketing agency is an asset
- Experience with Google Suite and social media platforms is an asset
- Possessing a digital platform or social media certification is an asset.
- Experience working with CRMs (e.g. Hubspot) is an asset.
- Excelling oral and written communication in French is an asset.
You Are:
- Organized: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
- A Team Player: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Attentive: Listens actively and values diverse viewpoints.
- Flexible/ Adaptable: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change via problem-solving.
- Communication: Conveys ideas clearly in both speech and writing, maintaining concise communication standards.
Position Type & Salary Range
This is a permanent remote position based anywhere in Canada because we are a flexible-first company. Compensation will be commensurate with experience. In addition to the base salary, this role is eligible for a performance-based commission.
Range: $55,000 - $75,000 CAD Annually + Commission
Perks We're Proud to Offer:
- Flexible schedule and time off policy
- Unwind and rejuvenate with an extra week of paid time off during our company-wide end-of-the-year break.
- Embrace the power of remote work with our permanent remote policy. Plus, we'll give you a $500 allowance to create your ideal home office setup.
- Prioritize your well-being with our annual wellness fund
- Access over 250 live classes per week on our on-demand mental and physical well-being platform
- Monthly stipend for phone and internet expenses.
- Rest easy knowing you're covered with our extensive insurance plan, including vision, dental, extended health care, dependent life insurance, accidental death insurance, life insurance, and long-term disability.
Equal Access and Opportunity Commitment:
Narcity Media is proud to be an equal-opportunity employer. We encourage our people to grow and thrive by being their true selves. We are committed to removing systemic barriers in the workplace and building a company that reflects the community that we serve at every level. We are devoted to building a company that is part of the solution, not the problem.
The same goes for our applicants. All qualified applicants will receive consideration for employment at Narcity Media regardless of age, national origin, race, gender, religion, sexual orientation, gender identity, disability, socioeconomic status, or marital status. If you need any accommodations at any stage of the recruitment or onboarding process, please contact us attalent@narcitymedia.com
If this resonates with who you are, take the first step and apply now — we can’t wait to talk with you!
*Some roles may require completing skills and knowledge assessments after the screening interview. P.S. We love PDF CVs. It allows candidates to truly showcase their talents in the format they have chosen to display them. Follow this link to learn how to convert your resume into a PDF.
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